Thursday, December 6, 2012

Training Contributes to Achieving Results through Asynchronous Collaboration


Robert Strohmeyer recently wrote an article for PC World which addressed how work groups maximize productivity through the use of social technology.  The problem he addresses isn’t the technology itself or the complex business projects and processes which demand so much time and effort.  The real challenge companies face in achieving results at work lies in workers (or perhaps more specifically, management) who have not learned how to communicate and collaborate using social mediums.  



He says, “The harder work lies in changing your company's culture to embrace social tools and use them effectively. That's an ongoing, iterative process, and one that will likely engage your best minds as you bring your least digitally engaged thinkers up to speed and build raise the baseline expectation of social productivity within your organization

Robert is right.  Business happens everywhere at every time.  There are few good reasons to tether all of your staff to a cubicle and a strict schedule in order to work on the same projects.  Maximizing the use of cloud technology and social communication tools, staff can be contributing to work faster and more effectively than ever before.  In fact, this approach saves the company money and increases employee engagement.

My experience with the late adopters shows an embarrassment over not already knowing the new technologies or not being able to learn them as quickly.  Another challenge is stubbornness towards changing their daily practices and habits.  However, it is also my experience, from a training perspective, that once we help the late adopters identify their barriers and then receive personalized training, that they become enthusiastic users and even evangelists for the new way. 

Companies can no longer wait and say, “Let’s see where this social collaboration goes”.  They global economy has already embraced these methods and we must now approach the issue by documenting how employees do their jobs and how those steps can be helped with asynchronous or social technology and change how work is done.  Further, we must implement effective training plans that reach out to users at all levels and shows them how to change the way they work.  Pairing efficiency audits and training programs produce powerful results!

Let us be trainers and educators who reach out to the decision makers and help them transition their work to fit into the modern era of collaboration, communication, and results.

Link to Article: 

Credit for Graphic: